Privacy Policy

1. Information we collect

Information you provide to us. When you fill out a form on the Site, book a meeting or contact us, we collect the information you provide, which may include your first name, last name, company name, email address, phone number and the content of your message or request.

Information collected automatically. When you visit the Site, we and our providers may automatically collect certain technical and usage information, such as your IP address, approximate location, browser and device type, the pages you view and how you arrived on the Site. This information is collected through cookies and similar technologies (see section 6).

We do not knowingly collect sensitive personal information through the Site, and we ask that you not send us any in your messages.

2. How we use your information

We use the information we collect to:

• respond to your requests;
• provide, discuss and deliver our services;
• schedule and hold the meetings you request;
• send you information about our services where you have asked us to or where the law allows;
• operate, maintain, secure and improve the Site;
• consider your application if you contact us about a position;
• comply with our legal and regulatory obligations.

3. Basis and consent

We process your personal information on the basis of your consent (for example when you submit a form) and our legitimate interest in responding to you and operating our business. You may withdraw your consent at any time (see section 8).

4. Sharing your information

We do not sell your personal information.

We share your information only in the following cases:

• Service providers. We rely on trusted third parties to help us operate, including a customer relationship management (CRM) platform, Site hosting, analytics, meeting scheduling and recruiting tools. These providers process your information on our behalf, only to the extent necessary.
• Legal obligations. We may disclose information where required by law, in connection with legal proceedings or a governmental request, or to protect our rights, safety or property.

5. International transfers

Scaliance operates in Canada and Egypt, and some of our providers operate in other countries. Your personal information may therefore be stored or processed outside your province or country of residence, where data protection laws may differ. We take reasonable steps to keep your information protected in accordance with this policy.

6. Cookies and analytics

The Site uses cookies and similar technologies to function properly and to understand how visitors use it (for example through analytics tools). You can control or disable cookies in your browser settings; some parts of the Site may then not work as intended.

7. Data retention

We keep your personal information only as long as necessary to fulfil the purposes described in this policy, meet our legal obligations, resolve disputes and enforce our agreements, after which we delete or anonymise it.

8. Your rights

Depending on where you live and the applicable laws (including Quebec's Law 25), you may have the right to:

• access the personal information we hold about you;
• request the correction of inaccurate or incomplete information;
• request the deletion of your information;
• withdraw your consent to the use of your information;
• file a complaint with the competent privacy authority.

To exercise any of these rights, contact us using the details in section 11. We will respond within the timelines required by applicable law.

9. Information security

We take reasonable technical and organisational measures to protect your personal information against loss, misuse and unauthorised access. However, no method of transmission over the Internet is completely secure, and we cannot guarantee absolute security.

10. Children's privacy

The Site is intended for a business audience and is not directed at children. We do not knowingly collect personal information from children.

12. Changes to this policy

We may update this policy from time to time. If we do, we will revise the "Effective date" above. We encourage you to review this page regularly.